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Five global e-commerce predictions for 2014

Smartphones and tablets continue to increase their presence

  • Key4Communications
31/01/2014

The past year saw a surge in e-commerce revenues worldwide and, according to a new Forrester Research global e-commerce report, 2014 will be no different. Over the next year, Forrester expects e-commerce revenues to grow as more brands plan out their global road maps and start to execute on their international online strategies. Shoppers' buying habits will continue to evolve, presenting new opportunities.

In the new report, Forrester discusses the arrival and importance of several eCommerce and identifies the top 5 trends to watch out for:

1. Mobile traffic and sales will continue to climb. In 2014, the percentage of traffic and total online orders placed via mobile devices are set to increase in virtually every market worldwide, and an incresing number of brands will launch new mobile websites and apps in response.

2. Brands will look to marketplaces to sell online. In 2014, brands will continue to migrate to marketplaces to expand their online presence and to realize relatively quick (if sometimes low-margin) revenue growth. In China, for example, marketplaces like Tmall have become an entry point for many brands.

3. Retailers will need to plan for key online shopping dates everywhere in the world. US and European brands expanding into new global markets will increasingly have to plan for key e-commerce-related dates overseas just as they have in their home markets. In 2013, for example, Singles' Day in China saw some $5.7 billion in online sales.

4. New market entry will be easier as vendors and retailers roll out new offerings for brands. Going forward, an increasing number of players will aim to serve as a single point of contact for brands as they expand into new global markets.

5. Profitability in global markets will remain elusive for many. Finally, in 2014, many brands that expand internationally (especially those that launch direct-to-consumer websites) will still struggle to reach profitability.

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